1. Delivery Coverage & Dispatch Location
siftling offers online retail distribution exclusively to consumers located within eligible European destinations.
- Dispatch Location: All orders are prepared, packed, and dispatched directly from our local facility in Germany:Höhscheider Weg 29, 42699 Solingen, Germany
- Destination Area: We serve domestic German and cross-border European delivery addresses. Orders placed for delivery destinations outside our supported European coverage area will not be processed.
2. Order Processing & Transit Times
We work to ensure timely fulfillment and clear transit schedules for all purchases:
- Order Processing Time: Orders are inspected, verified, and prepared for dispatch within 1 to 2 working days following payment confirmation (excluding weekends and public holidays).
- Shipping Carriers: We partner with recognized European logistics and express carriers—including DHL, FedEx, and UPS Priority services—to fulfill deliveries.
- Estimated Transit Time: Standard delivery across European destinations takes approximately 5 to 12 working days after the parcel leaves our dispatch facility.
3. Automated Order & Shipment Tracking
To keep you updated on the progress of your delivery, automated notification emails are generated and sent to the email address provided at checkout during key fulfillment stages:
- Dispatch Confirmation: Sent once your parcel is packed, labeled, and handed over to the carrier, including a direct parcel tracking link.
- Transit & Sorting Hub Updates: Sent as the shipment updates through carrier distribution centers.
- Out-for-Delivery Notification: Sent when the local courier unit updates your parcel status for final delivery.
You can monitor your parcel progress at any time using the tracking reference link included in your confirmation emails.
4. Delayed Shipments & Investigation Procedures
While most shipments arrive within our estimated delivery window, unexpected delays within logistics networks can occasionally occur.
- Transit Inquiries: If your order has not arrived within 12 working days from the date of dispatch, please notify customer support at kitchen@siftling.com with your order number.
- Carrier Investigation: Upon receiving your notification, we will initiate an official tracking investigation with the responsible postal or express carrier (DHL, FedEx, or UPS Priority) to locate your shipment.
- Resolution: Based on the carrier’s investigation findings, if the package is confirmed lost, unlocatable, or indefinitely delayed, we will arrange a full refund to your original payment method or dispatch a replacement delivery at no additional cost to you.
5. Transfer of Risk & Delivery Completion
In accordance with European legal standards governing distance selling and consumer contracts:
- Transport Risk: The risk of loss or damage to ordered items during transport remains with siftling until the parcel is physically handed over to and received by you, or a third party nominated by you (other than the carrier).
- Delivery Completion: Delivery is considered complete when the carrier provides official electronic proof of delivery to the designated address.
6. Contact Information
For any inquiries regarding your shipment status, delivery details, or tracking information, please contact our customer support team:
- Brand Name: siftling
- Website: www.siftling.com
- Email: kitchen@siftling.com
- Telephone: +49 2126582800
- Address: Höhscheider Weg 29, 42699 Solingen, Germany