1. General & Brand Information
What is siftling?
siftling is an independent brand based in Solingen, Germany, offering practical kitchen and baking tools—including non-stick baking mats, measuring spoons, spatulas, heat-resistant pads, and traditional rolling pins—for home baking enthusiasts across Europe.
Where do you operate and ship to?
We operate directly from Germany and exclusively serve customers located within supported European destinations.
2. Payment Information
What payment methods do you accept?
We accept major international credit and debit cards, as well as digital wallet services at checkout. Accepted payment methods include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Supported Digital Wallets
All payment transactions are processed through encrypted payment systems to ensure standard data privacy during checkout.
3. Order Processing & Delivery
How long does order processing take?
Orders are verified, prepared, and handed over for delivery within 1 to 2 working days following payment confirmation.
Which shipping carriers do you use and how long does delivery take?
We partner with regional and express transport providers—including DHL, FedEx, and UPS Priority services. Estimated transit time across European destinations is 5 to 12 working days following dispatch.
How can I track my order?
Once your order has been dispatched, automated email updates containing your tracking details will be sent to the email address provided at checkout. Notification emails are sent at key fulfillment milestones, including parcel dispatch, regional distribution hub scans, and final delivery updates.
What should I do if my parcel is delayed?
If your order exceeds the standard 12 working days transit period, please contact us at kitchen@siftling.com. We will initiate a formal investigation with the carrier and, depending on the status of the investigation, arrange a full refund or issue a replacement delivery at no additional cost.
4. Returns & Order Cancellations
What is your return policy?
In accordance with European consumer protection standards, you have the right to withdraw from your purchase within 14 calendar days of receiving your items without providing a reason. Returned items must remain unused and in their original packaging.
What if my item arrives damaged or defective?
If any item arrives damaged or defective, please contact our support team via email at kitchen@siftling.com with your order number and clear photo evidence showing the damage. Upon verification, we will process a full refund or send a free replacement item. You are not required to return physically damaged items.
5. Customer Support & Contact Details
How can I contact customer service?
For any questions regarding orders, product details, or general support, please reach out directly through our official contact details below:
- Brand Name: siftling
- Email: kitchen@siftling.com
- Telephone: +49 2126582800
- Address: Höhscheider Weg 29, 42699 Solingen, Germany
We aim to respond to all written enquiries via email within 24 hours during regular working days.