1. Overview & Regulatory Compliance
At siftling, we strive to ensure customer satisfaction with our range of kitchen and baking tools, including baking mats, measuring spoons, spatulas, heat-resistant pads, and rolling pins.
Our Refund & Return Policy is fully compliant with mandatory European consumer protection standards, including the EU Consumer Rights Directive and applicable German civil laws.
All refunds are processed directly to the original payment method used during checkout, supporting Visa, Mastercard, American Express, Apple Pay, Google Pay, and accepted Digital Wallets.
2. Statutory 14-Day Right of Withdrawal (Standard Returns)
As a consumer located within Europe, you possess a statutory right to withdraw from your purchase contract within 14 calendar days of receiving your goods without providing a reason.
- Cancellation Window: The 14-day withdrawal period begins on the day you (or a third party designated by you) take physical possession of the items.
- Notification Procedure: To initiate a return under your right of withdrawal, please send a clear written request to kitchen@siftling.com prior to the expiration of the 14-day period.
- Return Address: Approved physical returns from European destinations must be shipped to our facility address:siftlingHöhscheider Weg 29, 42699 Solingen, Germany
- Return Conditions: Returned items must be sent back unused, complete, and in their original packaging condition. Unless otherwise agreed, direct shipping expenses for standard returns are covered by the customer.
3. Damaged, Defective, or Incorrect Items (Simplified Resolution)
We take care in managing and inspecting all kitchen items prior to fulfillment. In the event that an item arrives damaged or defective upon delivery:
- Notification & Evidence: Please contact customer service via email at kitchen@siftling.com within a reasonable period following receipt. Please include your order reference number and clear photograph evidence depicting the item fault or package damage.
- No Return Required for Damaged Goods: Once photo evidence has been verified by our support team, you are not required to return the physically damaged or defective item.
- Resolution Options: Upon verification, we will immediately issue a full refund or dispatch a free replacement delivery, according to your preference.
4. Shipping Transit Times & Non-Delivery Refunds
We partner with standard European logistics and express carriers—including DHL, FedEx, and UPS Priority services—to deliver purchases across Europe.
- Standard Transit Period: Estimated transport takes 5 to 12 working days following initial dispatch. Automated email updates containing parcel tracking references are sent to the email address provided at checkout at key stages, including parcel dispatch, distribution center scans, and local courier delivery.
- Delayed Shipments & Carrier Investigation: If your parcel does not arrive within 12 working days from dispatch, please inform us at kitchen@siftling.com. We will immediately open an official inquiry with the carrier (DHL, FedEx, or UPS Priority).
- Investigation Outcome: If the carrier investigation confirms that the package is lost, undeliverable, or indefinitely delayed beyond standard schedules, we will process a full refund to your original payment method or dispatch a replacement order at no additional cost.
5. Refund Processing Timelines
- Inspection & Issuance: Once an eligible return is received and inspected at our Solingen facility, or photo proof of damage/non-delivery is accepted, a refund confirmation email will be sent.
- Reimbursement: Refunds are credited directly back to the payment method used for the original purchase (Visa, Mastercard, American Express, Apple Pay, Google Pay, or Digital Wallets). Please allow 3 to 7 working days for card issuers and financial institutions to process and post the credited funds to your account statement.
6. Customer Support Contact Information
For any questions regarding returns, refunds, or order status, please reach out directly to our customer care team:
- Brand Name: siftling
- Website: www.siftling.com
- Email: kitchen@siftling.com
- Telephone: +49 2126582800
- Address: Höhscheider Weg 29, 42699 Solingen, Germany